Terms of Use

Last updated: 21 October 2026

These terms explain how ordering on InfiCart works: who sells the groceries, what you pay, when an order can be cancelled, and how store credit and returns are handled. By creating an account or placing an order in the InfiCart app or at nowastemart.com, you agree to these terms.

Who you are contracting with

InfiCart is operated by two individuals, not a company: Sathwik Vijayendra Karthik Nagaraju and Rupak Molabanti (“we”, “us”). Your agreement for use of the app and website is with these two people. The grocery sale itself is with the store that packs your order.

Postal address: 21 Luckie Street, Nunawading VIC 3131, Australia.
Support: support@nowastemart.com

Who does what

• The store sells the groceries. The store sets the product, the price, the stock, the delivery fee, the delivery distance, the minimum order, and the time it delivers.
• InfiCart provides the app and website, takes payment, and charges the service fee shown at checkout. We are the marketplace, not the grocer, unless a screen says otherwise.

Many products are discounted because they are short-dated, imperfect, or on special. The store is responsible for the food it sells, including its condition and date.

Who can use InfiCart

• You must be able to enter a contract and pay for an order. The service is for adults.
• You must give a real name, email, and, for delivery, a phone number we can reach.
• You are responsible for keeping your password private and for orders placed from your account.
• Google sign-in is optional. If you use it, you also follow Google’s terms for that sign-in.
• We can refuse, pause, or close an account that is used to cheat payments, harass a store, or break these terms.

Products and prices

• Prices, discounts, and stock can change until the store accepts the paid order.
• A product name in the app can differ slightly from the wording on the pack. The store packs the item that was ordered.
• Photos can be catalog photos. The pack you receive can look a little different.
• Items marked imperfect or damaged are sold that way on purpose. The discount reflects that.
• “Out of stock” means you cannot add the item. “Notify me” only asks for an alert if it returns. It does not reserve stock.
• Category filters show the store’s departments. A tile named for a store opens that store’s products.

The cart

• The cart belongs to one store at a time.
• If you add an item from a different store, the app asks you to switch. Switching replaces the previous cart.
• An item can only be added up to the quantity the store has available.

What you pay

The checkout total is the sum of:

• Goods — the store’s price after any discount shown.
• Delivery fee — A$0 for pickup. For delivery, the fee set by that store. It is shown before you pay. The store can also set a minimum goods amount for delivery.
• InfiCart service fee — charged on goods plus the delivery fee, in Australian dollars: A$0.99 when that amount is A$150 or less, A$1.49 when it is over A$150 and up to A$250, and A$1.99 when it is over A$250. The fee is shown before you pay. It is not a tip and it is not optional.

Store credit, if you choose to use it, is taken off the total for that same store only. If store credit leaves less than A$0.50 to pay, that remainder is not sent to the card. Stripe cannot charge a card below that amount.

How you can pay

• Card in the app — processed by Stripe. Apple Pay or Google Pay appears only when your device supports it. We never see your full card number.
• Store credit — a balance at that one store. It is not cash and it cannot be moved to another store or paid out to a bank account.
• Cash on delivery — only for delivery, and only when that store has turned it on. You pay the store when the order arrives. Pickup cannot be paid in cash.

A pickup order is paid by card before the store is asked to pack it. A delivery card order is sent to the store after Stripe confirms payment. Closing the payment sheet before it succeeds leaves the items in the cart. The store is not expected to pack an unpaid card order.

Pickup

• You choose a pickup date and time that is still in the future.
• The store marks the order accepted, preparing, and then ready to collect.
• You collect it from the store. Bring a way to show the order if the store asks.

Delivery

• You must give a street address, suburb or city, postcode, and a phone number.
• A map pin is required so we can check the store’s delivery radius. Addresses outside that radius cannot be delivered.
• You choose how the order should be left, or you write your own instruction.
• You say whether the store may use another brand if the one you ordered is unavailable.
• If the store has set a “deliver by” time, an order placed before that time is promised for today by that time. An order placed after that time is promised for the next day by the same time. If the store has not set a clock time, the app shows an hour estimate instead.
• That time is the store’s delivery promise. Traffic, stock, and the store’s hours can still delay it. It is not a guaranteed appointment to the minute.
• Someone should be available to receive the order unless your instruction says it can be left.

Substitutions

If you allow another brand, the store may substitute a similar product when yours is unavailable. If you choose to stick to the ordered brand, the store should not swap it. The store can still mark the line unavailable if it cannot supply that brand.

Cancelling before the order arrives

You can cancel in the app while the order is still placed, accepted, or being prepared.

• You cannot cancel in the app once a delivery is on the way or a pickup is marked ready. Contact the store.
• You cannot cancel a delivered order here. Use the return steps below if something is wrong.
• If you cancel before the order has arrived, and you had already paid, the amount you paid for the goods and delivery is added as store credit at that store. The InfiCart service fee is not included.
• Example: you paid A$20.99, of which A$0.99 was the service fee. The store credit is A$20.00.
• An order you have not paid, including an unpaid card or cash-on-delivery order, does not create store credit.
• If you cancel after the app shows the order as arrived, no store credit is added.
• This credit is store credit only. Cancelling does not send the money back to your card or bank account.

If the store cannot supply the order, it can mark the order unavailable and add the same store credit (goods and delivery you already paid, without the service fee). The store also has a separate way to cancel without adding credit.

Returns after delivery

• You can ask for a return only after the order is marked delivered, and only if it has not already been credited.
• You must give a short reason and a photo of the items.
• The store reviews the request. It can accept or decline it.
• Cash-on-delivery returns, and card returns where you chose store credit, are added to your store credit at that store if the store accepts the return. That credit is the order total.
• If you paid by card and you ask for the money to go back to the card, the store records the refund as pending and handles it. InfiCart does not automatically send a Stripe refund to your bank or card. Any store credit already used on that order is put back on the store wallet.

Store credit rules

• Credit belongs to you and to one store.
• It is not a cash payout, a bank transfer, or a card refund.
• You choose at checkout whether to apply the balance.
• The service fee is left out of credit given for a cancellation or an unavailable order.

Alerts

If you allow notifications, we send an alert when a paid order is placed, when the store accepts it, when it is being prepared, when a pickup is ready, and when a delivery is on the way or has arrived. You can turn alerts off in the phone settings. The order status remains in the app.

Your responsibilities

• Check allergens and use-by dates yourself. Listings do not promise a complete allergen statement.
• Give a correct address and phone number. A wrong address can mean the order cannot be delivered, and the usual cancellation rules still apply.
• Do not misuse the app, probe other people’s accounts, scrape the catalog in bulk, or interfere with orders.
• Do not abuse store staff or use the service for anything unlawful.

App permissions

• Camera — barcode scanning only, while the scanner is open.
• Location — nearby stores and the delivery pin. You can refuse it.
• Notifications — order alerts. You can refuse them.

Account closure

You can delete the shopper account in the app, or ask us by email as described on the delete-account page. Deletion closes sign-in and removes the cart. Past orders can remain for the store’s records and for accounting. Details are in the Privacy Policy.

Service availability

We try to keep the app and the shop available. A store’s own hours, stock, and connection can still stop an order. Maintenance or a server restart can interrupt the app for a short time.

Australian Consumer Law

Household groceries are goods people buy for personal use. Australian Consumer Law guarantees apply to those purchases. The food must be safe, match the description, and be fit to eat. These terms do not replace those guarantees and do not cap them at any dollar amount.

If an order fails one of those guarantees, the remedy is the one the law gives, which can include a repair, a replacement, or a refund. Store credit is only the remedy where the law allows it, such as when you cancel a paid order before it arrives.

Liability

The store supplies the groceries and is responsible for the food it sells. We supply the app and the checkout service. There is no dollar cap on a claim about household groceries or about a right the Australian Consumer Law does not let us limit.

Changes to these terms

We post updates on this page and change the date at the top. Using the service after the new date means you accept the update, except where the law requires a different form of notice.

Contact

Questions about an order or these terms: support@nowastemart.com